Our commitment to responsible gambling is directly related to the customer service policy. The company wants you to get pleasure from the games that we provide, but at the same time be aware of the possible social and financial harms associated with gambling problems. Gambling should be seen as a fun and exciting way to spend time, and not as an income. It is difficult for some players to perceive gambling only as a means of relaxation and risking only what they can afford, as most players do.<\/span><\/p> To maintain control and prevent gambling addiction, you always need to consider the following:<\/span><\/p> • You should take gambling not as a way to get income, but as a way to spend leisure time; If you are worried that gambling has a negative impact on your life or the lives of your close ones, the following questions can help you figure it out:<\/span><\/p> • Does gambling distract you from going to work or school? If your answer to most of the questions is yes, there is a possibility that you have gambling problems. In order to discuss this issue, you should contact one of the organizations listed below, which will be able to give you advice and support.<\/span><\/p> <\/span><\/p> In order to assist our players to gamble responsibly, we offer the possibility of setting limits applicable to their accounts. Temporary Self-Exclusion<\/strong> If you are looking for an institution which offers consultation or therapy, you may also visit a treatment centre. The following organizations can help you deal with compulsive and problem gambling:<\/span><\/p> Registration at fgfox.com for persons under 18 years of age is prohibited and illegal. The company takes responsibility for the verification of the age of all the clients. All winnings gained by underage players shall be canceled. Parents can control children's access to the Internet by installing a filter. Using these filters will help protect your children from sites with gambling. When you use the computer together with family or friends, who, by law, are not entitled to register and bet on our site, we recommend the following ways of filtering and parental control: Net Nanny™ www.netnanny.com<\/a>.<\/span><\/p>
<\/span><\/p>MAINTAINING CONTROL<\/b><\/h2>
• You should not seek an immediate refund, as you always have a chance to win another time;
• Play only if you have \"extra\" funds;
• Pay attention to the time and the amount of money spent in the game;
• If you think that you need a break from gambling, you can contact the support team and we will exclude you for a while;
• For questions or problems related to gambling, you need to contact one of the organizations listed below.
<\/span><\/p>RESPONSIBILITY<\/b><\/h2>
• Is gambling to you simply a way to spend some time or avoid boredom?
• Do you play alone for long periods?
• Have others ever criticized your gambling?
• Have you lost interest in family, friends and hobbies because of gambling?
• Have you ever lied to cover up the amount of money or time spent on gambling?
• Have you ever lied, stolen or borrowed money for purpose of getting money for gambling or for paying for gambling debts?
• Are you reluctant to spend the ‘gambling money’ on anything else?
• Do you play until you lose all your money?
• Do you try to recoup as soon as possible right after the loss?
• Do you feel lost and desperate when you run out of money while gambling?
• Can any arguments, frustrations or disappointments make you want to play?
• Do you feel depressed or even suicidal because of your gambling?
<\/span><\/p>SETTING LIMITS<\/b><\/h2>
To set a limit, a player must contact our Customer Support team and request the desired limits to be applied to the player’s account.
The Company provides players with the opportunity to set up the following limits:
\u25cf the maximum amount of time per day, week or month a player must be allowed access to the player interface.
\u25cf the maximum daily, weekly or monthly amounts of money to be deposited into the player's account.
\u25cf the maximum daily, weekly or monthly amounts of money to spend through the player account.
A limit will take place from the moment you set it and will not take previous deposits or spendings into consideration accordingly. Limits can be amended at any time: a decrease in the specified amount and timeframe will take effect immediately, but an increase can only occur after cooling-off period of 7 (seven) calendar days. This is done in order to limit any damage from making rash decisions.<\/span><\/p>
SELF-EXCLUSION OPTIONS<\/b><\/h2>
If at any point in time a player feels the need to take a break from gaming, we offer a variety of self-exclusion options.
During self-exclusion period, player will not be able to place any deposits or participate in any games and will be excluded from all promotional offers for the set period. Being self-excluded means not being able to create a new gambling account with our website, wager or gamble on players pre-existing account and deposit funds.
When player’s temporary self-exclusion period ends (excluding permanent self-exclusion), we will notify player by email and player’s account will be reactivated shortly after that.
Please note that self-exclusion request differs from a standard account closure, thereby you won’t have opportunity to withdraw your balance until the account is reactivated after self-exclusion period.
The company provides the following self-exclusion options:
24 hours self-exclusion
7 days self-exclusion
30 days self-exclusion
6 months self-exclusion
1-year self-exclusion
Self-exclusion means, that you exclude yourself, out of your own choice, from all gambling services.
We reserve the right to prolong self-exclusion period for the player, if player communicates erratically, shows signs of mental illness and exhibits excessive dependence on gaming and problem gambling.
Permanent Self-Exclusion<\/strong>
Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis.
It is possible to revoke permanent self-exclusion upon a written request by contacting our Customer Support team, however your account will be reactivated only after 7 (seven) calendar days have elapsed from the submitted written request regarding revocation of self-exclusion. This cooling-off period is done in order to limit any damage from making rash decisions.
We reserve the right to reject reactivation of your account in case we suspect that problem gambling still exists.
We will endeavor to apply your self-exclusion as soon as practically possible, however please note that this process may take a reasonable period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you.
<\/span><\/p>GAMBLING COUNSELING ORGANIZATIONS<\/b><\/h2>
• https:\/\/www.gamblingtherapy.org<\/a>.
• https:\/\/www.gamblersanonymous.org.<\/a>
• https:\/\/www.begambleaware.org<\/a>.
The treatment centers listed herein are completely independent and are in no way affiliated with our website.
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<\/span><\/span><\/p>UNDERAGE PLAYERS<\/b><\/h2>
<\/span><\/p>SYSTEM OF FILTRATION<\/b><\/h2>
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